Objective of the agreement
The purpose of this Service Level Agreement is to describe the services we provide and the quality standards we have agreed with our service users in terms of delivery.
The agreement sets out:
- The services we provide to our clients
- The overall standard we set out to achieve is subject to our Terms and Conditions
Reviews and amendments
This agreement will be reviewed annually and service users will be informed of any changes.
Objective of the Service
To provide Health and Safety Training and Consultancy Services.
Service availability
Details of MAST Safety available services are accessed via CITB website, brokers websites and MAST Safety website.
Service Levels/Standards
Feedback forms are completed by each delegate and responses are retained for evaluation purposes. Recently an electronic feedback device has been installed for service users to utilise.
Complaints
In the event of a complaint or conflict the Complaints Procedure will be followed – this is available to view here on MAST Safety website.
Dated: 19th May 2025